Term and conditions

  

 

1. DEPOSIT AND PAYMENT

  • Deposit

In regards to the method of payment, you are required to pay 30% for your booking to be confirmed The remaining money could be paid when we meet on arrival at hotel in Hanoi or pay us in advance before starting your tour. It is up to you. Deposit payment could be settled by internet bank transfer or paypal.

  • Payment

You can choose from various payment methods for your package reservation when you are making online booking with us. Depending on the country in which the booking is made and the time of the booking. But whichever method you choose, your payment is always safe. Hereby, we give you some of our payments

  • Paypal Payment
  • Bank Transfer

+)Paypal payment

  • A Paypal link will be sent to you quickly via email
  • 4% Paypal fee will be added on your account
  • Paypal is a very safe payment gateway so it always requires you to provide the 100% correct information.
  • In some cases, you need to wait 2 or 3 working days for reviewing your transaction of the Paypal to know that your transaction is done or not.
  • You can pay us via Paypal even you have a paypal account or not.
  • If you have the Paypal account already, please use your account to send money to our email directly: sales@vietpictravel.com
  • Vietpic Travel has the only one Paypal account: sales@vietpictravel.com

Here is example:

Pay To:   sales@vietpictravel.com
Amount:  $100.00 USD
Payment For: payment request for tours in Hanoi with Vietpic travel

+)Bank transfer

Because this is an international transfer so the payment will not directly transfer from your bank to our bank, it is going to be sent through an intermediate bank. Therefore, Please kindly note the information we give you as follows:

VIETNAMDONG ACCOUNT

ACCOUNT NAME: NGUYEN DINH DAT

RECIPIENT ADD: PHU LUONG, HA DONG, HA NOI, VIET NAM

ACCOUNT NUMBER (VND) : 0691000336544

BANK NAME:JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM

BANK ADDRESS:  198 TRAN QUANG KHAI, HOAN KIEM DISTRICT, HANOI

BANK SWIFT CODE: BFTVVNVX

 

USD ACCOUNT

ACCOUNT NAME: NGUYEN DINH DAT

RECIPIENT ADD: PHU LUONG, HA DONG, HA NOI, VIET NAM

ACCOUNT NUMBER (USD) : 0691370364808

BANK NAME:JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM

BANK ADDRESS:  198 TRAN QUANG KHAI, HOAN KIEM DISTRICT, HANOI

BANK SWIFT CODE: BFTVVNVX

 2. CANCELLATION POLICY

In the event of cancellation, we will not impose any charges, as we strive to provide the best service and experience to our customers. However, if hotels or transportation contractors apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our reply upon demand.

All cancellations must be informed in writing either by email, should be made at least 5 to 7 days before the departure date for free.

3 LIABILITY

No refunds nor exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member. Vietpic Travel is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have full travel insurance covered. This include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Vietpic Travel will endeavor to substitute a suitable arrangement of similar value.

4. TRAVEL INSURANCE

We highly recommend travelers purchase an personal travel insurance which includes trip cancellation, medical, and other coverage.

5. VOUCHER

Voucher will be issued by Vietpic Travel after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax or snail mail to passenger.

6. COMPLAINTS AND REFUNDS

Vietpic Travel will act as an intermediary between the clients and other services suppliers such as air, train, boat, hotels in the event of any complaint.

7. CHILDREN POLICIES

Tour prices applied for children:

  • Children under 4: Comes free of charges
  • Children from 4-5 years old: 50%
  • Children from 6-8 years old: 75%
  • Above 8 years old: fully charged